Wholesale Return Policy
* ALL RETURNS ARE FOR STORE CREDIT ONLY
We advise all customers to check their goods immediately upon delivery in the event a style may be damaged or not as expected.
Should you receive damaged or defective items, claims must be made within 7 business days of receipt of goods. Damaged/returned merchandise must be mailed back to us within 2 weeks of approval date.
To file a claim on damaged items, please email firstname.lastname@example.org for your return authorization (RA) Request.
Please include your Invoice No. in the subject line and the following information in the body:
Size(s) & Color
Reason for Return
Picture of damaged unit(s)
There is a 20% restocking fee for any unauthorized or overdue returns. We request customers to keep all packages unopened and include original manufacturers’ packaging and label. Items should be unworn, unaltered and unwashed with all tags. We do not accept incomplete pre-packs returned to us or garments used, worn, soiled or altered by the customer. Shipping and handling charges are non refundable.
Depending on the nature of the claim, customers may cover the expense for return shipping.
All sale items or discounted items are deemed FINAL and cannot be returned.
Once you receive a return authorization (RA) form,
Please mail the package to:
48 Schneider Cres SE
Medicine Hat, AB
If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.